PREMIUMClient Support
To provide maximum value, a collaborative partnership, and personalized services, we have created Bigfoot’s Premium Support. Our Premium client service representatives (CSRs) are extremely knowledgeable and can tackle your toughest challenges — from a multi-hundred user set-up to technical integration troubleshooting.
Premium Support more than pays for itself in terms of higher user adoption and increased business productivity. Our Premium offerings represent the ultimate security blanket for your enterprise.
Premium Support is our most comprehensive support package, with all of the advanced services that larger, more complex deployments demand. These include 5-hour response times and integration support from a top-flight Bigfoot expert who is fully aware of your business issues and Bigfoot resources.
These services are provided in addition to the basic support services we deliver, which include a toll-free priority-queued phone line (available in the U.S. and Canada) and no limit on the number of cases that can be submitted. By leveraging our administrator services you can better allocate your resources and address your business needs. Our support and administration services are designed to support all the users in your organization. Contact your Bigfoot Technologies sales representative for pricing and availability.
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Technical Support
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Premium
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Response Time
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5 business hours
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Incident Limit
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Unlimited
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Knowledge Base Portal
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Included
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Online Help Desk
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Included
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Live Phone Support
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Priority Queue and Case Routing
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Included
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Toll-Free Access
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Included
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Bigfoot Engineering-level Integration Support
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Included
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Maximum Number of Users
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150
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Product Maintenance
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Premium
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All Major Version Releases
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Included
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All Minor Updates and Releases
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Included
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All Security Upgrades & Patches
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Included
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Administration & Training
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Premium
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Health Check
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Semi-annual online
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Administration
Bigfoot Technologies performs necessary application administration services on your behalf.
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Upon Request
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Pre-Release Training
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on-line
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Post-Release Training
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on-line
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