SELECT Client Support
Client Support Although Bigfoot applications are much easier to use than traditional software, it is still critical to have the services of an experienced support expert from your application provider who can understand the complexity of your organization and help you avoid potential pitfalls. To provide you with this expertise, we’ve created Select Support. Designed for companies with a maximum of 50 users it is our most popular client support offering. Our Select client service representatives (CSR) are experts, all of whom have significant experience working with and optimizing our applications. Bigfoot’s Select Support includes a rich set of services and support outside local business hours. It combines Support, Maintenance, Training and Administration and provides direct phone access to client support. Select Support helps you mitigate risk, optimize your solutions, and drive company productivity.
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Technical Support
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Select
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Response Time
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1 business day
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Incident Limit
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150
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Knowledge Base Portal
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Included
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Online Help Desk
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Included
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Live Phone Support
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9:00am-5:30pm (EST)
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Maximum Number of Users
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50
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Product Maintenance
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Select
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All Major Version Releases
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Included
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All Minor Updates and Releases
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Included
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All Security Upgrades & Patches
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Included
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Administration & Training
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Select
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Health Check
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Annual online
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Administration
Bigfoot Technologies performs necessary application administration services on your behalf.
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Limited
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Pre-Release Training
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on-line
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