STANDARD Client Support

The Standard Support package is designed to meet our clients most common support needs in a timely fashion. Standard Support includes three channels of communication between clients and Bigfoot Technologies Client Support Representatives (CSR): online help desk, email, and phone.

Although many support questions can be quickly answered by to the online Knowledge Base Portal, clients are encouraged to use the online help desk or email whenever possible in order to minimize phone queue wait times.

In addition to technical support, clients receive all major version releases, minor updates and all security upgrades.  Clients using our on-demand or hosted services will automatically receive updates automatically as they are released.

 

Technical Support	Standard
Response Time	2 business days
Incident Limit	50
Knowledge Base Portal	Included
Online Help Desk	Included
Live Phone Support	9:00am-5:30pm (EST)
Maximum Number of Users	15
Product Maintenance	Standard
All Major Version Releases	Included
All Minor Updates and Releases	Included
All Security Upgrades & Patches	Included